Privacy Policy quen45 –
Your Personal Data Protection

This Privacy Policy is published by quen45 and applies to all users who access our website at quen45.net, using the quen45 mobile app, or interacting with any service offered under the quen45 brand.

We take our responsibility to protect your privacy seriously. The primary purpose of this policy is to provide you with full clarity on the types of data we collect, how we use it, who we share it with (if anyone), and the rights you hold over that data.

Quen45 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection principles. We conduct periodic reviews of this policy to ensure it remains relevant and meets current legal requirements.

Quen45 collects two main categories of information: information you provide directly to us, and information collected automatically as you use our platform.

Information you provide directly:

• Registration information: Full name, mobile number, email address, and password you chose when registering your quen45 account.
• KYC (Know Your Customer) information: A copy of your identity card or passport is required for identity verification before your first withdrawal is processed.
• Financial information: Bank account or e-wallet details you registered for deposit and withdrawal purposes.
• Support communications: Any messages, complaints, or enquiries you submit to our customer support team.

Automatically collected information:

• Technical data: IP address, browser type, operating system, screen resolution, and device information used to access the platform.
• Activity data: Login logs, betting history, game activity, and platform usage patterns are recorded for security and service improvement purposes.
• Cookies and tracking technologies: Session data and cookies that allow the platform to remember your preferences and ensure a smooth user experience.

Every piece of information we collect has a clear and legitimate purpose. quen45 uses your personal data solely for the following purposes:

Quen45 does not use your personal data for any purpose other than those listed above. Should we wish to use your data for a new and different purpose, we will seek your consent beforehand.

Quen45 does not sell, rent, or trade your personal data to third parties. However, in the course of operating the platform, we may share certain information with the following parties under limited circumstances:

• Payment processors: Payment service providers such as partner banks, FPX, DuitNow, and e-wallet operators receive transaction information necessary to process your deposits and withdrawals. They are subject to their own privacy policies and compliance requirements.
• Technical service providers: Server hosting companies, cybersecurity service providers, and third-party game software suppliers may process technical data within the scope permitted by data processing agreements.
• Legal Authority: quen45 will disclose information to law enforcement agencies, courts, or regulatory authorities when required by Malaysian law or a valid court order.
• Anti-money laundering (AML) prevention: If we detect suspicious activity, we may be required to report relevant information to the Financial Intelligence Unit (FIED) or other relevant authorities.

Quen45 operates on a secure server infrastructure that meets industry information security standards. The following are the key security measures we use to protect your data:

• Data encryption in transit: All communication between your browser or app and our servers is secured with TLS/SSL 256-bit encryption, ensuring data cannot be intercepted in transit.
• Data encryption at rest: Sensitive data such as passwords are stored using irreversible hashing algorithms. Sensitive financial details are processed by certified payment processors and are not stored within quen45 systems.
• Role-based access control: Only staff who require data access to perform their specific job duties are granted access permissions. All access is recorded in audit logs.
• Two-factor authentication (2FA): quen45 supports 2FA for all member accounts, providing an extra layer of security that keeps your account safe even if your password is compromised.
• 24/7 security monitoring: Our threat detection system operates around the clock to identify and block any unauthorised access attempts or cyberattacks.

Data retention period: quen45 retains your personal data for as long as necessary to fulfil the purpose for which it was collected or to comply with legal requirements. Financial transaction records are kept for a minimum of 7 years for legal and tax compliance purposes. After account closure, personal data no longer required for legal compliance will be deleted within 90 days.

Quen45 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit our website.

• Essential cookies (required): Required for the platform to function properly, including login session cookies and CSRF security cookies. Cannot be disabled.
• Functional cookies: Saves your preferences such as language, display settings, and login information for your convenience.
• Analytics cookies: Helps us understand how members use our platform so we can improve it. Data collected is aggregated and anonymised.
• Performance cookies: Monitors website response times and identifies technical issues that need to be resolved.

You can manage your cookie settings through your browser settings. However, disabling essential cookies may affect the functionality of the quen45 platform. For more information about cookies, please refer to your browser's help documentation.

Under Malaysia's PDPA and the privacy principles we adhere to, you have the following rights regarding your personal data held in the quen45 system:

• Right of access: You have the right to request a copy of the personal data we hold about you. We will process this request within 21 working days.
• Right to rectification: If the data we hold is inaccurate or out of date, you have the right to request that we correct it immediately.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes. We will honour this objection at no charge.
• Right to withdraw consent: For processing based on your consent (such as promotional communications), you may withdraw that consent at any time by contacting our support team.
• Right to be forgotten: Under certain circumstances, you may request the deletion of your personal data, subject to statutory retention obligations we are required to comply with.

The quen45 platform is exclusively for adult users aged 18 years and above only. We do not knowingly collect or process personal data of individuals under the age of 18.

Should we find that personal data of a minor has been collected without proper verification, we will take immediate action to delete that data and close the account in question. Any funds held in that account will be returned in accordance with established procedures.

Parents or guardians who believe their minor child has registered on the quen45 platform without permission may contact our support team for immediate assistance.

In operating the quen45 platform, some of your personal data may be processed or stored on servers located outside Malaysia. This occurs primarily when we utilise cloud computing services or international gaming software providers.

In all cases of cross-border data transfers, quen45 ensures that:

• The recipient country or entity provides a level of data protection equivalent to or exceeding that required under Malaysia's PDPA.
• Appropriate data transfer agreements have been signed with the receiving party, including binding standard data protection clauses.
• Data transfers are carried out only when strictly necessary for a legitimate purpose that cannot be achieved by other means.
• You will be notified of any material changes to our cross-border data transfer practices that may affect your privacy.

Quen45 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Each new version will be published on this page with an updated revision date.

For material or significant changes, we will take proactive steps to notify you through:

• A prominent notice on the quen45 platform homepage for no less than 14 days before the changes take effect.
• Notification via email to the address registered on your account.
• A pop-up notice at login requires you to acknowledge and agree to the latest version of the policy before continuing to use the platform.

Continued use of the quen45 platform after the effective date of any change constitutes your acceptance of the updated policy. If you disagree with the changes made, you have the right to close your account and withdraw your remaining balance before the effective date.