Terms and Conditions quen45 – Complete Guide for All Members

In these Terms and Conditions, the following words and phrases carry the meanings stated unless the context requires otherwise:

• "Platform" refers to the quen45 website, mobile app, and all services offered under the quen45 brand.
• "Member" refers to any individual who has registered an account with quen45 and has agreed to these terms.
• "Account" refers to the personal profile registered by a Member for the purpose of using quen45 services.
• "Funds" refers to cash or credits stored in your quen45 account for betting and gaming purposes.
• "Bonus" refers to any promotional credits, free cash, free spins, or other benefits granted by quen45 to Members.
• "Rollover" or "Turnover" refers to the minimum wagering amount that must be met before any bonus or bonus winnings can be converted to cash for withdrawal.
• "KYC" (Know Your Customer) refers to the identity verification process required by quen45 from all Members before their first withdrawal is processed.

Use of the quen45 platform is restricted to individuals who meet all of the following eligibility requirements. quen45 reserves the right to request proof of eligibility at any time.

• You must be at least 18 years on the date of registration.
• You are registering in your own name and not as a representative or agent of any other party.
• You may only hold one (1) active account at quen45 at all times.
• You are registering with true, accurate, and up-to-date information — including your full name, phone number, and a valid email address.
• You are not misusing the platform for money laundering or any other unlawful financial activity.
• Your account password must contain at least eight characters, combining uppercase letters, lowercase letters, and numbers.

Quen45 reserves the right to reject any registration application without providing any reason. quen45's decision in this matter is final and cannot be contested.

Quen45 supports a variety of payment methods popular among Malaysian users, including FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and ShopeePay. All financial transactions are subject to the following conditions:

• The minimum deposit amount is RM10 per transaction.
• Deposits made via FPX and DuitNow are credited to your quen45 account immediately once the transaction is confirmed by the bank.
• The minimum withdrawal is RM30 per request.
• Withdrawals are processed within 5 minutes for accounts that have completed the KYC process.
• New members are required to complete the KYC process before their first withdrawal request is approved.
• Withdrawals can only be made to a bank account or e-wallet registered in the member's own name — no third-party withdrawals are permitted.
• Quen45 reserves the right to request additional supporting documents for withdrawals exceeding certain limits as a fraud prevention measure.

Under certain circumstances, such as the detection of suspicious activity or legal compliance requirements, quen45 reserves the right to suspend or withhold withdrawal processing for the period necessary for internal investigation.

Quen45 offers various bonuses and promotions to members from time to time. All bonuses are subject to the following conditions unless otherwise stated in the specific promotion terms:

• Each bonus is granted once only unless stated as a recurring bonus in the promotion terms.
• The rollover requirements and time limits for each bonus are clearly stated on the relevant promotions page.
• Bonuses cannot be converted to cash or transferred out without first fulfilling the rollover requirement.
• The welcome bonus is only available to newly registered members who have never received any bonus previously.
• Wagering with bonus funds involving low-risk strategies such as opposing bets (hedging) may result in the bonus being voided.
• Quen45 reserves the right to modify, suspend, or terminate any promotion at any time with a minimum of 24 hours' notice to members.

In the event of a dispute relating to a bonus, the decision of the quen45 team is final. We encourage members to contact customer support if there is any confusion regarding promotional terms before using the bonus.

All games and betting at quen45 are subject to their respective game rules, which can be found on the relevant game pages. In general, the following conditions apply:

• Bets that have been confirmed and accepted cannot be cancelled or modified.
• All slot game and casino game results are determined by an independently verified and fair Random Number Generator (RNG).
• In the event of a technical failure during a gaming session, quen45 will review system logs and restore the account based on valid betting records.
• Sports betting is subject to the specific rules of the relevant sport. Official decisions made by the sports governing body or competition organizer are final for wagering settlement purposes.
• Odds offered for sports betting may change up until the moment before a match begins. Bets are recorded using the odds at the time the bet is accepted.
• Quen45 reserves the right to refuse or void any bet suspected to have been placed on the basis of fraud or information manipulation.

For live casino games with real dealers, results announced by the dealer are final unless there is a clear procedural error recorded by our camera system and game logs.

By using the quen45 platform, each member agrees not to engage in any of the following activities:

• Using automated software, bots, scripts, or any technological tools to play or place bets on your behalf.
• Colluding with other players to gain an unfair advantage, including in poker games or live tournaments.
• Using insider or non-public information to gain an advantage in sports betting.
• Exploiting any bugs, errors, or technical vulnerabilities in the quen45 system for personal gain.
• Posting or sharing content that is defamatory, threatening, obscene, or unlawful in any communication area of the platform.
• Using the quen45 platform for money laundering or financing illegal activities.

Violation of any of the above prohibitions may result in a warning, temporary account suspension, fund freeze, or permanent account closure depending on the severity of the breach. quen45 also reserves the right to report any suspected illegal activity to the relevant authorities.

Quen45 takes the responsibility of protecting members' personal information very seriously. All data collected is used solely for platform operations, identity verification, and service improvement purposes.

• Your personal information will not be sold, rented, or shared with third parties for marketing purposes without your explicit consent.
• Sensitive financial data such as bank account details are processed by certified payment processors and are not stored within quen45's systems.
• All data is transmitted via 256-bit SSL protocol, protecting your information from unauthorised parties.
• You have the right to request a copy of the personal information we hold about you by contacting our support team.

For more information on how quen45 collects, stores, and uses your personal data, please refer to Privacy Policy our comprehensive

Members are entitled to close their account at any time for personal reasons. The account closure procedure is as follows:

• Contact the quen45 customer support team via live chat and state your intention to close your account.
• Any valid remaining balance will be returned to your registered bank account within 3 working days.
• Bonuses that have not met the rollover requirement will be forfeited in full upon account closure.
• Closed accounts cannot be reactivated unless approved by the quen45 team upon written request.

For members who feel that gambling has become a problem, quen45 offers the option of voluntary self-exclusion for a period of 30 days, 90 days, 180 days, or permanently. During the exclusion period, you will not be able to access the platform or receive any promotional communications from us. For more information, visit the Responsible Gaming ours.

Quen45 makes every effort to ensure the platform operates without interruption at all times. However, certain circumstances beyond our control may arise:

• Quen45 is not liable for any losses arising from service disruptions due to system maintenance, natural disasters, or third-party infrastructure issues.
• Settled game results are final. No refunds will be issued on the grounds of dissatisfaction with a valid game outcome.
• Quen45 is not responsible for any taxes or financial obligations arising from winnings obtained through the platform. Members are solely responsible for understanding and complying with their local tax laws.
• Links to third-party websites that may appear on the quen45 platform are for reference only. quen45 is not responsible for the content or policies of those external websites.

Quen45 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. The change notification process is as follows:

• Significant changes will be communicated to members via registered email or in-app notification at least 7 days before taking effect.
• Minor edits or language improvements will be updated directly in this document with the revision date changed.
• Continued use of the platform after the effective date of any changes constitutes acceptance of the updated terms by the member.
• If you disagree with any changes made, you have the right to close your account before the effective date and withdraw your remaining funds.

The latest version of these Terms and Conditions is always available on this page. We encourage members to review this document periodically to ensure you are always aware of the current applicable rules.